Accessibility Statement for Waste Collection Haringey

This accessibility statement explains how we approach accessibility for the Waste Collection Haringey service. We are committed to ensuring that residents, businesses, and visitors can access information and manage waste collection services in Haringey in a way that meets their needs, regardless of technology, ability, or environment.

Our commitment to accessibility

We want as many people as possible to be able to use the Waste Collection Haringey website and online tools. This means you should be able to navigate the service, understand information about waste and recycling collections, and complete key tasks such as checking collection days or requesting a new bin without facing unnecessary barriers.

Wherever possible, we design and develop pages so that they are clear, consistent, and compatible with a wide range of assistive technologies and devices. We aim to make waste collection information in Haringey simple to find, easy to read, and straightforward to act on.

Standards and WCAG 2.1 AA compliance

Our goal is for the Waste Collection Haringey service to meet the Web Content Accessibility Guidelines version 2.1, at the AA level. These recognised standards set measurable requirements for making online content more accessible to disabled people, including those with visual, hearing, cognitive, and motor impairments.

Meeting WCAG 2.1 AA includes ensuring that text has sufficient contrast with the background, that headings are used in a logical order, that forms are labelled clearly, and that error messages are understandable. We continue to review existing content and introduce new features with these standards in mind.

Screen-reader support

The Waste Collection Haringey pages are designed to work with common screen-reader software. We use meaningful headings, descriptive page titles, and text alternatives for key images to help users who rely on audio or braille output. Interactive features such as forms for reporting missed collections or booking bulky waste pickups are structured so that labels and instructions can be read accurately by screen readers.

Where information is presented in tables, we aim to ensure that table headers and content are announced in a way that helps users understand collection schedules and service changes for the Haringey area.

Keyboard navigation and focus

We aim to ensure that all essential tasks related to waste collection in Haringey can be carried out using only a keyboard. Users should be able to move through menus, forms, and interactive elements using the tab, shift plus tab, and arrow keys. Focus indicators are used so that keyboard users can clearly see which part of the page is selected as they navigate.

Actions such as submitting requests, confirming details, or closing messages are designed not to rely solely on a mouse, touchpad, or touchscreen.

What we are working to improve

We recognise that some areas of the Waste Collection Haringey service may not yet fully meet WCAG 2.1 AA. We are reviewing existing pages to improve heading structures, ensure consistent labelling, and reduce any reliance on visual cues alone. As we add or update information on waste and recycling collections, we will continue to prioritise accessible design and testing.

Requesting information in an accessible format

If you need information about Waste Collection Haringey in a different format, such as large print, easy read, audio, or another language, you can contact the accessibility team. Please provide your name, preferred contact method, details of the information you need, and the format that would be most helpful for you.

We will consider your request and aim to respond as quickly as possible, explaining how we can provide accessible waste collection information that meets your needs.

Reporting accessibility issues

If you find any problems not mentioned on this page, or if you think we are not meeting accessibility requirements for the Waste Collection Haringey service, you can contact us to report the issue. When you get in touch, please tell us which page or service you were using, what you were trying to do, and what went wrong. This helps us investigate the problem and work on a fix.

We review all accessibility feedback and use it to plan improvements, prioritising barriers that prevent people from accessing essential waste collection information and services in Haringey.

Contact for accessibility requests

To request information in an accessible format or to report an accessibility problem with the Waste Collection Haringey service, contact the accessibility team by email, phone, or post. Include the words Accessibility Request or Accessibility Problem in your message so that we can direct it to the right people promptly.

We are committed to making continuous improvements so that everyone can access waste collection services in Haringey fairly, independently, and with confidence.